Stop managing claims in email.
Claim Core gives your 3PL a structured portal to receive, investigate, and resolve brand claims - backed by operational evidence from your WMS.
Claims are one of the most operationally painful parts of running a 3PL.
Most 3PLs handle claims through email threads, spreadsheets, and manual chasing. It is slow, inconsistent, and nearly impossible to audit.
Claims arrive from everywhere
Email, WhatsApp, spreadsheets, support tickets. No structure, no consistency, no single place to manage them.
Evidence is scattered
Order details live in your WMS. Tracking lives with the courier. Proof of handling lives nowhere. Finding it all takes hours.
Decisions take too long
Without a clear process, claims drag on. Brands lose patience. Teams waste time. Accountability disappears.
How it works
A structured process. From submission to resolution.
Brand raises a claim
Your brand customer logs into their dedicated portal, selects the order, describes the issue, and submits with any evidence they have.
Your team reviews it
The claim lands in your Claim Core inbox. Your team can see the claim details, brand notes, and attached evidence immediately.
Evidence is surfaced
Claim Core pulls supporting data from your connected WMS - tracking, fulfilment events, picker and packer records, proof of delivery, and more.
Decision is made and recorded
Approve, reject, or escalate - with full notes. The brand is notified and a complete audit trail is preserved automatically.
Full audit trail
Evidence-backed decisions
Real-time notifications
Multi-brand portal
For your 3PL team
Everything you need to investigate and decide a claim.
Review claim details, surface WMS evidence, assign to team members, add internal notes, and make a defensible decision - all without leaving Claim Core.
- WMS-backed evidence surfaced automatically
- Automation rules: auto-accept or auto-reject by criteria
- Built-in reporting and CSV exports
- SLA tracking, bulk actions, and complete audit trail
For your brand customers
A portal that makes claiming simple.
Give your brands a clean, professional portal to raise claims, upload evidence, and track progress. No more email chains. No more chasing for updates.
- Guided claim submission in 3 steps
- Evidence upload with drag and drop
- Real-time status tracking
- Direct communication with your team
Operations
Built for how 3PLs actually work.
Beyond claims management. Tools that help your team move faster and surface patterns across your whole operation.
Automation rules
Set rules to auto-accept or auto-reject claims that meet your defined criteria. Low-value missing items, specific claim types, or brand-specific thresholds, all handled without manual review.
Reporting and exports
Built-in reports covering claim volumes, financial totals, courier performance, and per-brand breakdowns. Download any report as CSV, or schedule it to land in your inbox automatically.
Claim intelligence
Spot patterns before they become problems. Identify which brands, carriers, or claim types are generating the most cost, then take targeted action.
Consumer claims page
Give each brand its own branded page where shoppers raise a claim themselves, no account needed. They find their order, pick what went wrong, and it flows straight into your workflow, with the outcome emailed back in the brand's voice.
Simple pricing. No surprises.
Start free. Scale as you grow.
Starter
Free
- - 1 brand
- - 25 claims/month
- - Core claim workflow
Professional
£149/mo
- - Up to 10 brands
- - 500 claims/month
- - 1 WMS integration
Ready to bring order to your claims process?
Join 3PLs who have replaced email chaos with a structured, evidence-backed claims portal.
Free plan available. No credit card required. Set up in minutes.