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FOR 3PLs

Your claims desk, with the warehouse evidence already on it.

You answer for everything that leaves the door, for every brand you ship for. Claim Core puts every claim in one queue, attaches the despatch record from your warehouse system as the claim is created, and keeps every decision somewhere nobody can quietly revise it.

Start on the free plan See it on your own data Looking for the brand side?

Starter is permanently free, 25 claims a month, no card Helm installs from its own app store Built in the UK

Illustrative, not a real account. A 3PL's claim queue across every brand it ships for: the reference, the brand, the claim type, the lines and value claimed, the status, and the clock that is running on each one. The brand names, references and figures are invented.

YOUR WORKBENCH

Decide with evidence, on time, and prove it later.

Everything a decision needs is on the claim before anyone argues about it, and everything your team did to it is written down in a place no one can edit afterwards.

One queue for every brand

Claims raised by your brands and by their shoppers land in the same list, filtered by brand, status, assignee or SLA state. Bulk assignment and bulk status changes clear a backlog on Professional and above.

The warehouse record, attached

Despatch time, the warehouse order and its status, the courier and tracking number with the delivery status the warehouse system reports, the picker, the packer and the dispatcher, serial and lot numbers, and pack-station video on Helm. Attached when the claim is created, not chased for afterwards.

Three clocks you can defend

First response, decision, and the reply the brand owes you, set for the organisation or per brand. The decision clock pauses for exactly as long as you are waiting on the brand. SLA tracking is on every plan, including the free one, and the state shows on the claim, in the queue filters, on your dashboard and in your reports.

Rules for the routine

Conditions on the brand, the claim type, the claimed value, the number of lines, the order reference, who raised it, what a shopper asked for and whether the warehouse system had the order on hold. A matching rule approves, approves and asks for the item back, rejects, or writes a comment for your team or for the brand.

Decisions that say what was granted

Accept with a refund, a replacement or something you describe; reject with a note and nothing granted. Both sit beside what the claimant actually asked for, on the claim and in the email that goes out.

Reports, exports and a trail

Volumes, values, courier performance and per-brand breakdowns as reports and exports, taken as CSV or scheduled to your inbox. Every action on every claim is recorded and cannot be edited or deleted, and an administrator acting as somebody else is recorded as themselves.

WHAT YOUR BRANDS GET

A portal and a shopper page for each brand, in their name.

Every brand you invite gets a portal carrying their logo and colour. It runs on your Claim Core address; a brand’s own domain is something we set up with you own, where they raise claims against real orders and follow the ones you raise. Switch on a shopper claims page and their customers raise claims themselves, on a page that looks like the brand's rather than yours. The shopper page is part of the Business and Enterprise plans.

You choose, per brand, where a shopper's claim goes first. Straight to us puts it on your desk and tells the brand for information. The brand first gives it to the brand's own admins, who decide it in the portal and pass it to you with a reason when the warehouse needs to look. Brand-first needs an active brand admin to decide it; without one the claim comes to you and the reason is recorded.

You also set the limits: how long after despatch a shopper may claim, how many online claims one order can carry, a cap on the order or item value, and which problems and resolutions a shopper may pick. Set once for the organisation, overridden per brand. A problem that needs a photograph is not taken online at all; the shopper is asked to contact the brand instead.

What the brand sees Shopper claims documentation

Illustrative, not a real account. The per-brand routing choice and the self-service limits as an organisation administrator sets them, with Claim Core's own defaults in the four tiles. The brand name is invented.

GETTING STARTED

Live in an afternoon.

Three steps, in order, with nothing to install on your own servers and nothing to configure before the first claim arrives.

  1. Sign up free

    Starter is permanently free: one brand, 25 claims a month, no card. That is the trial, and there is no clock on it. Move up when your brands do.

  2. Connect your warehouse system

    A warehouse connection comes with Professional and above. Helm installs from its own app store with nothing to copy and nothing to paste; the other systems connect with a key or an install link. Despatched orders start arriving, ready to be claimed against. Which systems, and their status

  3. Invite your brands

    Each brand gets its portal the moment you invite a user, and pays you nothing for it. Switch their shopper claims page on when you are ready, on Business or Enterprise, and choose who decides a shopper's claim first.

Open the queue before the next claim does.

Start on the free plan and raise a claim by hand, or ask us to walk you through it on your own despatch data.

Start on the free plan See pricing Read the 3PL guide