PRICING
The 3PL pays. The brands do not.
Plans are bought by the organisation that decides the claims. Every brand it ships for gets a portal in its own name inside that plan, at no cost to the brand. A brand that runs its own warehouse buys a plan of its own.
IF YOU ARE A 3PL
Pick a plan below. Start on Starter for nothing and move up when the claim volume says you should.
IF YOU ARE A BRAND
Shipping through a 3PL that runs Claim Core? There is nothing to pay: your portal and your shopper page are in their plan. Running your own warehouse? Pick a plan below. How to get access.
Starter
Free
Permanently, no card
Try Claim Core with your first brand. Stay on it as long as it suits you.
- 1 brand
- 25 claims a month
- The whole claim workflow
- Brand portal and SLA tracking
Professional FIRST PLAN WITH A WAREHOUSE INTEGRATION
£149 a month
or £1,490 a year, two months free
For a 3PL running a handful of brands and tired of answering claims out of a shared inbox.
- Up to 10 brands
- 500 claims a month
- One warehouse integration
- 10 automation rules
Business
£349 a month
or £3,490 a year, two months free
For an established 3PL at scale, with shoppers raising claims themselves.
- Unlimited brands
- 2,000 claims a month
- Every integration, unlimited rules
- Shopper claims page, returns, API
Enterprise
Talk to us
Invoiced, by arrangement
For large 3PLs with complex requirements and systems we have not met yet.
- Agreed brand and claim limits
- Custom integrations
- Invoiced billing
Every price is shown both ways, so nothing here depends on a control working. Annual billing is two months free on Professional and Business.
Compare plans
| Feature | Starter | Professional | Business | Enterprise |
|---|---|---|---|---|
| Brands | 1 | 10 | Unlimited | Unlimited |
| Claims a month | 25 | 500 | 2,000 | Agreed with you |
| Warehouse integrations | None | One | Every one | Every one, plus custom |
| Automation rules | None | 10 | Unlimited | Unlimited |
| Brand portals | Included | Included | Included | Included |
| SLA tracking | Included | Included | Included | Included |
| Shopper claims page | Not included | Not included | Included | Included |
| Returns | Not included | Not included | Included | Included |
| API, read, create and comment | Not included | Not included | Included | Included |
Common questions
What counts as a claim?
One claim is one record against one order, whoever raised it: your own team, a brand in its portal, or a shopper on a brand's claims page. The monthly allowance counts claims created in that month, not the lines on them.
Is there a free trial?
There is no time-limited trial, because the Starter plan is permanently free with no card required and you can stay on it for as long as it suits you. That is the trial. Paid plans start billing when you subscribe, and you can cancel from your billing settings at any time.
Do brands pay separately?
No. A brand whose 3PL runs Claim Core gets a portal in its own name at no cost, inside the 3PL's plan. A brand that fulfils in-house and wants to run the loop for itself buys a plan like any other organisation.
Can shoppers raise claims themselves?
Yes, on Business and Enterprise. Each brand gets a claims page carrying its own name, where a shopper finds their order and raises a claim with no account. It feeds the same queue, and the outcome is emailed to the shopper in the brand's name. Problems that need a photograph are routed to the brand's team by email, because the form cannot take photographs yet.
Which warehouse integrations are available?
Helm is generally available. ShipHero, Mintsoft, Clarus, Deposco and Linnworks are in beta: built and tested against each system's published API and not yet running for a customer in production, so we connect the first customers on each one ourselves. Brightpearl and Base WMS are not connected yet. See what each one supplies.
What happens if I exceed my claim limit?
You will see it coming in your billing settings before it bites. Move up a plan whenever the volume says you should; a downgrade keeps your automation rules rather than deleting them.
Can I change plans?
Yes, up or down, from your billing settings. There is no contract and no notice period.
Still have questions?
Tell us how many brands you ship for and which warehouse system you run, and we will tell you straight whether Claim Core helps.