What's new

Added

• + Consumer claims page: let shoppers raise a claim themselves from a branded link — no account needed. They find their order by order number plus the postcode or email on it, pick the item and what went wrong, and get a reference back
• + Each brand gets its own shareable link for the page, shown on the brand screen; it also works on your custom domain
• + Brand users are notified when a shopper raises a claim, and can email the outcome back to the shopper in your brand's voice once it's decided
• + Per-brand page configuration (org admins): set the page headline and intro, choose which details a shopper must enter (postcode and/or email) and how many, all with a live inline preview of what shoppers see
• + Per-brand logo and colour: give each brand's consumer page and portal its own logo and accent colour, with readable button contrast applied automatically
• + "Your tailored plan" panel on Billing for custom-plan customers: confirm your agreed price, billing method, and exactly what's included

Improved

• ↑ One screen to manage a brand's consumer page — wording, required details, logo, colour and the shareable link — with the preview alongside
• ↑ Brand logo and colour changes are now recorded in the audit trail

Added

• + In-app support tickets: raise a ticket about Claim Core itself from either side of the app, with categories (account/access, claim issue, reporting, integration, billing, bug, other), priorities, statuses, and a separate reply thread per ticket
• + Up to 5 attachments per support ticket (10 MB each), with a styled file picker and per-file remove
• + Email notifications for support tickets: each event copies the configured Claim Core support inbox and, for brand-raised tickets, the 3PL's admins and ops staff
• + Internal staff notes on tickets: hidden from the brand portal, visible to 3PL staff and Claim Core admins
• + Automatic sign-out after inactivity: 30 minutes for 3PL users, 15 for brand users, 12-hour absolute cap on every session
• + Step-up re-auth for sensitive actions (billing, plan changes, team management) — a recent password prompt instead of a full sign-out
• + "Remember this device" option that keeps your browser trusted for 30 days, skipping step-up prompts
• + Helm v7 integration: install via the TDC Partners app store, no manual credential paste — the install handshake provisions the connection end to end
• + Soft-delete a claim from the detail page (org admin only) — the row vanishes from lists and reports but the audit trail is preserved
• + Brand → Helm fulfilment-client mapping: order search now scopes by client id so an org with multiple brands in one Helm tenant can't cross-leak results
• + Richer billing page: usage-capacity panel with monthly cap, current usage, and remaining headroom; monthly/annual toggle on the plan grid

Improved

• ↑ Paste-into-search now works on every list page, not just the create form. Order references pasted from emails, PDFs, and spreadsheets — zero-width spaces, en/em dashes and all — match the same way typing them does
• ↑ Billing page reshuffled: plans grid lifted to the top, redundant "current plan" card retired
• ↑ Order-reference matching is now consistent across Helm v3.6, Helm v7 and Voila by sharing the same scrub pass on both the query and stored values

Added

• + Search-as-you-type order picker on the staff claim form: substring matches across order reference, customer name, postcode, tracking code, and Helm internal id
• + Helm v3.6 integration fully wired: install the app, paste a Supervisor user's credentials, search any order in your tenant from the claim form
• + Customer panel on the claim detail page: name, email, phone, plus a count of prior claims from the same customer (matched by email or postcode)
• + Shipping address panel pulled from the WMS order
• + Tracking & fulfilment panel: carrier, tracking number, status, picker, packer, dispatcher, proof of delivery, pack-station video (when available)
• + "Rest of the order" panel showing lines on the original WMS order that aren't being claimed
• + "Prior claims for this order" panel with coloured status badges and links to past decisions
• + Five new claim types: Wrong item, Late delivery, Quality issue, Packaging damaged, Lost in transit
• + Helm integration diagnostic page in the platform admin: credentials check, scan trace, one-click order-reference field backfill

Improved

• ↑ Unit values display as 2 decimal places instead of 4
• ↑ Claim line items pre-populate from the WMS order on claim creation
• ↑ Sidebar panels now show every field with N/A fallbacks rather than disappearing when a field is empty
• ↑ WMS enrichment is auto-fetched on claim creation so the detail page has tracking and customer info on first render
• ↑ Order search now uses substring match across multiple fields, replacing the previous exact-match lookup

Added

• + White-label brand portal: your business name, logo, primary colour, and support email applied across the portal and emails
• + Custom domains for the brand portal: point a CNAME at Claim Core and we register the domain and provision SSL automatically
• + Self-serve billing: plan upgrades and a customer portal for managing payment details, with subscription state kept live in sync
• + Pack-station video on the claim: when Helm WMS has a recording for the order, watch it inline in the workbench
• + Multiple WMS integrations per organisation, mapped per brand, so you can operate brands across more than one warehouse
• + Org admins can "View as a brand" to see exactly what a brand sees in the portal
• + Custom AI policy: write your own decisioning rules for AI Review instead of picking a preset
• + Polished signup and onboarding flow with plan recommendation

Improved

• ↑ Transactional emails redesigned: clearer hierarchy, friendlier copy, branding-aware logo and accent colour
• ↑ In-iframe disconnect button on the embedded Helm dashboard
• ↑ Helm webhook ingest is more lenient: it now handles array payloads and works without a signing secret
• ↑ Manual claim form surfaces validation errors instead of silently failing

Added

• + Full reporting suite: Claims Overview, Financial Summary, Courier Performance, and Brand Report
• + CSV exports on all reports and raw claims data (up to 10,000 rows)
• + Scheduled reports: delivered by email on a daily, weekly, or monthly schedule
• + Automation rules: auto-accept or auto-reject claims matching configurable criteria
• + Documentation section at /docs/
• + Changelog page

Improved

• ↑ Claim detail view: separated internal notes and brand comments into distinct tabs
• ↑ Claim header now shows claim type badges and financial totals at a glance
• ↑ Timeline entries now show a clear [Internal] label for non-public notes

Added

• + Claim reopening: Organisation Admins can reopen accepted or rejected claims
• + Escalated status: a new intermediate status for claims requiring senior sign-off
• + Bulk claim actions: accept, reject, or change status on multiple claims at once
• + Brand portal claim detail view with status history and comments

Improved

• ↑ Full UI redesign with Tailwind CSS: cleaner, faster, and more consistent across all pages
• ↑ Dashboard redesigned with rich stat cards and recent activity feed
• ↑ Claim list now shows SLA status inline with colour-coded indicators