Who these terms are between
These terms apply between us and the business that holds a Claim Core account. If you are accepting them, you confirm you can bind that business. Where your business has signed a separate written agreement with us, that agreement takes precedence over anything below that conflicts with it.
The subscription
- Plans, prices and limits are those published on our pricing page at the time you subscribe.
- Paid plans renew automatically, monthly or annually, until cancelled.
- You can change plan at any time. Moving up takes effect immediately and is charged pro rata. Moving down takes effect at the end of the current period.
- You can cancel at any time from your billing settings. Your account stays on the paid plan until the end of the period you have already paid for. We do not refund part-periods.
- If you exceed your plan's monthly claim allowance, you can buy a claim pack or move up a plan. We will not silently bill you for going over.
Your data stays yours
Everything you put into Claim Core remains yours. We claim no ownership of your claims, your order records, your evidence or your customers' details. We process them to run the service for you, on the terms set out in our privacy policy.
You can export your claims data to CSV at any time while your account is open. If you close your account, tell us before you do so if you need a final export, because deletion is not reversible.
Acceptable use
You agree not to:
- Use the service unlawfully, or to store content you have no right to store.
- Attempt to access another customer's data, or probe or test our systems without written permission.
- Resell or white-label the service to third parties, except where your plan expressly includes branded portals for your own brand customers.
- Use automated access in a way that degrades the service for others. Our public interface enforces published rate limits.
We may suspend an account that is causing harm to the service or to others. Where we can, we will warn you first.
Availability
We work to keep Claim Core available and we monitor it continuously, but we do not promise uninterrupted service on our standard plans. Planned maintenance is announced in advance where it is likely to be disruptive. Enterprise agreements can include a contracted availability commitment.
Liability
Claim Core helps you record and decide claims. It does not make commercial decisions for you, and a recommendation produced by the optional AI review feature is exactly that. You remain responsible for the decisions you take and for any sums you pay or refuse.
Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. Subject to that, our total liability in any twelve-month period is limited to the fees you paid us in that period, and we are not liable for loss of profit, loss of business or indirect loss.
Ending the agreement
You may close your account at any time. We may end the agreement on thirty days' notice, or immediately if you materially breach these terms and do not put it right within fourteen days of being asked. On termination we delete your data in line with the retention periods in our privacy policy.
Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Questions
Write to support@claimcore.co.uk and a person will answer.