FOR BRANDS
Raise it, follow it, and settle it in your own name.
Your 3PL ships the orders, but your shoppers come to you when something goes wrong. Claim Core gives you a portal that carries your brand, a claims page your shoppers reach without an account, and the choice to decide their claims yourself or hand them to the warehouse with a reason.
Nothing to pay when your 3PL runs Claim Core Your logo and colour on the portal Your shopper hears from you, never from us
A brand whose 3PL runs Claim Core pays nothing.
No seat charge, no fee per claim, no card. Your portal, your branding and your shopper claims page sit inside your 3PL's plan, not on an invoice to you. You are the brand in this picture, and the 3PL is the customer.
Run your own warehouse and the picture changes: there is no 3PL above you, so you take a plan yourself and decide every claim in your own team. See what a plan costs
YOUR PORTAL
Everything about a claim, without an email chain.
One place for the claim, the evidence behind it and the answer, instead of a thread that nobody can find three weeks later.
Raise it against a real order
Search the orders your 3PL despatched, pick the items, and say what went wrong and what you would like. Three steps and no template to fill in, then add your photographs and documents from the claim itself.
Follow every step
The status, who has it, the warehouse evidence your 3PL chose to share with you, comments both ways, and the decision beside what you actually asked for. Export the lot to CSV when you need it in a spreadsheet.
Your brand, not the warehouse's
Your logo and colour on the portal and on the shopper page, on your 3PL's domain or your own. Email to your shoppers goes out in your name, from your address, and never mentions anybody else.
YOUR SHOPPERS
A claims page on your own site, and the decision in your hands.
Put one link on your site. A shopper finds their order, picks the item, says what went wrong and whether they want a refund or a replacement, and gets a reference. No account and no form that disappears into a queue. They identify themselves with the delivery postcode, their email address or their mobile number, whichever you choose to ask for.
The shopper claims page is part of the Business and Enterprise plans. Through a 3PL that means your 3PL's plan, so ask them whether yours includes it.
- You decide, or your 3PL does. Through a 3PL you agree with them whether a shopper's claim reaches your admins first or goes straight to the warehouse. Running your own warehouse, every shopper claim comes to your team.
- Pass it on when you need the warehouse. Any of your team can hand a claim to your 3PL with a reason. It stays with them, the clock on their answer starts, and you follow it from the portal.
- The shopper hears from you. When a claim is decided they are emailed in your name, from your address, with what they asked for and what was agreed.
- Limits you can see. The claim window, the value caps and the problems allowed online are agreed with your 3PL and shown to you in your settings. A shopper outside them is asked to contact you instead, and a problem that needs a photograph is routed to your team by email rather than taken online.
- Routine claims settle themselves. Rules your 3PL sets can approve a small refund on the spot and tell the shopper, with a person kept for anything that needs one.
GETTING ACCESS
Two ways in, depending on who ships your orders.
If a 3PL ships for you, they run Claim Core and your portal is part of their plan. If you run your own warehouse, you run Claim Core yourself.
A 3PL SHIPS FOR YOU
Ask them to invite you
If your 3PL uses Claim Core you will get an email, set a password, and your portal is ready with your orders already in it. Nothing to pay. Ask them to switch your shopper claims page on, if their plan includes it, and to route shopper claims to you first if you want to decide them yourself.
Already invited? Sign in
YOU RUN YOUR OWN WAREHOUSE
Sign up as a brand
Choose "A brand" at signup and connect the warehouse system your orders despatch from, which comes with Professional and above. Shopper claims then land with your own team, with the despatch record, the courier and tracking and pack-station video on Helm already attached, and you decide them. The shopper claims page is part of the Business and Enterprise plans.
Start free as a brandNEITHER, YET
Talk to us
Your 3PL is not on Claim Core, or your orders despatch from a system we do not connect to yet. Tell us who ships for you and which system, and a person replies with an honest answer.
Talk to ushello@claimcore.co.uk
Want the detail? Read the guide for brands and the shopper claims page documentation.