Guide for Brands
How to raise and track claims through the Claim Core brand portal.
Note: Brand portal access is set up by your 3PL. You will receive an invitation email with a link to create your account. You do not need to sign up directly.
Accessing your portal
Once your 3PL invites you, click the link in the invitation email to set your password. After that, sign in at the link provided - your portal shows only claims related to your brand.
Raising a claim
- 1Click New Claim from your portal dashboard.
- 2Enter the order reference and describe the issue.
- 3Add claim lines - one for each affected item. Select the claim type (missing item, damaged item, etc.) and enter quantities and values.
- 4Upload any supporting evidence (photos, delivery notes).
- 5Submit the claim. Your 3PL is notified immediately.
Tracking your claims
Your portal shows all your claims with their current status. You will receive an email notification whenever the status changes. Claim statuses you may see:
SubmittedReceived by your 3PL, awaiting review.
Under ReviewYour 3PL is actively investigating.
AcceptedClaim approved. Your 3PL will follow up on resolution.
RejectedClaim declined. A reason will be provided.
Adding comments
You can add comments to any claim directly from your portal. Your 3PL will be notified. Internal notes made by your 3PL are not visible to you.