Brand Portal

The brand portal gives your clients a clean, professional interface to raise and track claims without email.

What brands see

Brand users see only their own brand's claims. They cannot see other brands' data, internal notes, or any 3PL-side information. Their portal includes:

• • A dashboard showing open, resolved, and total claim counts
• • A claim list with filtering by status and date
• • Full claim detail view with status history and comments
• • New claim submission flow, with order lookup against the orders the warehouse has despatched
• • Claims raised by the brand's shoppers, marked Consumer raised, with what the shopper asked for and what was granted
• • A Needs your decision view and dashboard banner when you route a brand's shopper claims to them first, with Accept, Reject and Pass to you on the claim page
• • The self-service limits that apply to them, read-only, in their portal settings

Inviting brand users

Organisation Admins invite brand users from Settings → Brands → [Brand name] → Invite user. An invitation email is sent with a unique signup link. Brand users:

• • Are scoped to a single brand
• • Cannot access the 3PL operations portal
• • Can add and view comments on their claims
• • Can be made a brand admin, who manages the brand's portal team and settings and decides shopper claims you route to the brand first. A brand needs an active brand admin before that route can be chosen

Branding

Each brand's portal carries the brand's own logo and accent colour, set on the brand's consumer page screen, with readable button contrast applied automatically. Your organisation's white-label settings (Settings → Portal branding) set the portal's name, logo and colour for every brand, and on Business and Enterprise the portal and the shopper pages can run on your own custom domain.