Integrations
Connect Claim Core to your WMS to surface evidence automatically when claims come in.
Available integrations
Full integration with Helm and Helm Legacy, installed from the Helm app store. Once connected, Claim Core can:
- •Live-search orders by reference, customer name, postcode, or tracking on the claim form
- •Auto-fill claim line items (SKU, description, qty, unit value) from the order's contents
- •Surface customer info, shipping address, tracking, and pack-station video on the claim detail page
- •Show prior claims for the same order and customer claim history
- •Ingest dispatch events via webhook for instant SLA timer start
See the integration reference for setup instructions.
Linnworks
Available now BetaMintsoft
Available now BetaDeposco
Available now BetaBrightpearl
Coming soonShipHero
Available now BetaClarus
Available now BetaWhat beta means. An integration marked beta is built and tested against the system's published API and our own test accounts, and works behind the same screens as Helm. It is not yet running for a customer in production. Raise a support ticket before you connect a live account and we will watch the first days with you; the badge comes off once a customer is live on it.
How to connect
- 1On Helm, install Claim Core from the app store and confirm the connection: there are no keys to create or webhook addresses to copy. On ShipHero, create a developer user in your ShipHero account and paste its refresh token under Settings → Integrations; Claim Core registers the despatch webhook for you. On Clarus, enter your subdomain and a dedicated API user's details; Claim Core creates the despatch automation or shows you the address to add. On Linnworks, open the install link Claim Core makes and approve the application; the token arrives by itself. On Helm Legacy, enter your credentials there and add the despatch webhook shown
- 2Map each brand to its sales channel (Helm), fulfilment client (Helm Legacy), customer account (ShipHero), client (Mintsoft), account (Clarus), company (Deposco) or sales channel (Linnworks, only when several brands share one account), so every brand's orders stay separate
- 3Test the connection and send a test delivery from the integration page
- 4Despatched orders then arrive as they leave the warehouse, and a scheduled reconciliation catches any that were missed. Full steps are in the integration reference
Don't see your WMS?
Contact us at integrations@claimcore.co.uk. Enterprise customers can request custom integrations.