User Roles
Claim Core has three user roles. Each role controls what a user can see and do within the platform.
Organisation Admin
Full administrative access to the 3PL operations portal.
- • Manage brands, staff, and brand user invitations
- • Configure WMS integrations
- • Create and manage automation rules
- • Set up scheduled reports
- • Reopen closed claims
- • All staff capabilities
Organisation Staff
Day-to-day claims operations access.
- • View and filter all claims across all brands
- • Transition claim statuses
- • Add internal notes and brand comments
- • View WMS evidence and uploaded files
- • View reports and download CSV exports
Brand User
Access is scoped to a single brand's portal only.
- • View their brand's claims only
- • Submit new claims
- • Upload evidence
- • Add brand-facing comments
- • Cannot see internal notes or 3PL-side data
- • Cannot access reporting, settings, or integrations
Managing users
Staff and brand users are invited via email. Go to Settings → Team to manage staff. Go to Settings → Brands → [Brand] → Users to manage brand users.